Frequently Asked Questions
How can I request a quote for promotional products?
Requesting a quote for promotional products is easy. Simply visit our website, browse our product selection, and fill out the quote request form with your details and preferences. Our team will get back to you promptly with a customized quote.
What types of promotional items do you offer?
Ugly Guppy Productions offers a wide range of promotional items, including custom-branded apparel, promotional bags, drinkware, office supplies, and tech gadgets, all designed to help your brand make a lasting impression.
How does Ugly Guppy Productions ensure the quality of its products?
Ugly Guppy Productions ensures the quality of its products through rigorous quality checks, sourcing materials from trusted suppliers, and offering mock-up proofs for customer approval before production. This commitment guarantees that every item meets our high standards.
Can I see mock-up proofs before placing an order?
You can see mock-up proofs before placing an order. This allows you to review and approve the design, ensuring it meets your expectations before finalizing your purchase.
What are the benefits of using promotional products for my brand?
The benefits of using promotional products for your brand include increased brand visibility, enhanced customer loyalty, and a cost-effective way to reach potential clients. These items serve as tangible reminders of your brand, making a lasting impression.
Is local pickup available for orders?
Local pickup is available for orders at Ugly Guppy Productions. You can conveniently collect your promotional products directly from our location, ensuring a quick and efficient service.
What is the process for ordering promotional items?
The process for ordering promotional items involves selecting your desired products, providing customization details, and requesting a quote. Once approved, we’ll create mock-up proofs for your review before finalizing your order.
How long does production take for custom products?
The production time for custom products typically ranges from 7 to 14 business days, depending on the complexity and quantity of the order. For urgent requests, expedited options may be available.
Can I customize the design of my items?
You can customize the design of your items. We offer a range of options to personalize your promotional products, ensuring they reflect your brand's unique identity.
What is the minimum order quantity for products?
The minimum order quantity for products varies depending on the item. Typically, it starts at 50 units, but we encourage you to contact us for specific details on your desired products.
Are there discounts for bulk orders?
Bulk orders often qualify for discounts at Ugly Guppy Productions. We encourage you to contact us for a personalized quote, as the discount varies based on the quantity and type of products ordered.
How can I track my order status?
You can track your order status by logging into your account on our website and navigating to the order history section. There, you will find real-time updates on your order's progress and expected delivery date.
What payment methods are accepted for orders?
The accepted payment methods for orders include major credit cards, PayPal, and bank transfers, ensuring a convenient and secure transaction process for all our customers.
Do you offer eco-friendly promotional products?
Ugly Guppy Productions offers a range of eco-friendly promotional products designed to help your brand make a positive impact while being environmentally conscious.
What is your return policy for promotional items?
Our return policy for promotional items is straightforward: if there are any defects or errors in your order, please contact us within 30 days for a replacement or refund.
How can I contact customer support for assistance?
You can contact customer support for assistance by reaching out via our website's contact form, emailing us directly, or calling our dedicated support line. We’re here to help with any inquiries you may have!
Are there any setup fees for custom orders?
Setup fees for custom orders may apply depending on the product and design requirements. We recommend contacting us directly for specific details and to receive a tailored quote for your custom project.
What types of materials are used in your products?
The types of materials used in our products include high-quality plastics, metals, fabrics, and eco-friendly options, ensuring durability and a professional appearance for all promotional items.
Can I request samples before placing an order?
You can request samples before placing an order. This allows you to evaluate the quality and design of our promotional products, ensuring they meet your expectations before making a commitment.
How do I provide artwork for my products?
To provide artwork for your products, simply upload your design files through our online portal or email them directly to our team. We accept various formats to ensure your vision is accurately represented.
What is the best way to promote my brand?
The best way to promote your brand is by utilizing high-quality promotional products that resonate with your target audience, enhancing visibility and leaving a lasting impression. Consider custom-branded items to effectively showcase your brand identity.
Do you have a catalog of available products?
Ugly Guppy Productions offers a comprehensive catalog of available promotional products. You can browse our selection online to find high-quality items that can be customized to elevate your brand.
How can I ensure my order is accurate?
Ensuring your order is accurate involves reviewing your order details carefully, confirming product specifications, and providing clear artwork files. Additionally, we offer mock-up proofs for your approval before production to guarantee satisfaction.
What are the most popular promotional items?
The most popular promotional items include branded pens, tote bags, drinkware, and apparel. These items effectively enhance brand visibility and create lasting impressions, making them ideal choices for promotional campaigns.
Can I change my order after its placed?
The ability to change your order after it's placed depends on the status of the order. If it hasn't been processed yet, please contact us as soon as possible to discuss potential modifications.
How do you handle shipping and delivery?
Shipping and delivery are handled efficiently at Ugly Guppy Productions. We offer various shipping options to meet your needs, ensuring timely delivery of your promotional products right to your doorstep.
What are the lead times for different products?
The lead times for different products vary based on the item and customization options. Typically, standard items take 5-10 business days, while custom-branded products may require 10-15 business days for production.
Do you offer design assistance for promotional items?
We offer design assistance for promotional items to help you create custom-branded products that effectively represent your brand. Our team is here to collaborate with you and ensure your vision comes to life.
How can I learn about new product offerings?
You can learn about new product offerings by visiting our website regularly, subscribing to our newsletter, or following us on social media for updates and announcements.
What industries do you typically serve with products?
Ugly Guppy Productions typically serves a diverse range of industries, including corporate, education, healthcare, non-profit, and events. Our promotional products help these sectors effectively promote their brands and engage their audiences.
